Shipping & Payment Policy
Last Updated: 1/1/2025
At Soled Sneaker Boutique, we want to ensure your shopping experience is seamless and secure. Please take a moment to review our shipping and payment policies below.
Shipping Information
1. Shipping Options
We offer both domestic shipping to deliver your order right to your door. Available shipping methods may include:
- Standard Shipping – Affordable and reliable shipping for domestic orders.
- Expedited Shipping – Faster shipping for those in a hurry.
2. Supported Shipping Zones
We currently ship to the following regions:
- United States – All states and territories.
- Canada – Available to all provinces and territories.
3. Shipping Costs
Shipping costs are calculated based on the destination, order weight, and shipping method selected. You can view the shipping charges during checkout before completing your purchase.
- Free Shipping: Available on orders over $200 within the U.S. and select regions.
- Flat-rate Shipping: We offer flat-rate shipping to certain areas. Shipping charges will be displayed at checkout.
4. Order Processing and Delivery Times
- Order Processing Time: Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.
- Domestic Shipping: Delivery typically takes 3-7 business days for standard shipping within the U.S.
Once your order has shipped, you’ll receive a tracking number via email to follow your package’s journey.
5. Returns, Exchanges, Damages, and Lost Packages
- Returns and Exchanges: You may return or exchange items within 14 days of receiving your order, as long as they are in new, unused condition with original packaging.
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receipt for a full refund or replacement.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once they are marked as delivered by the shipping carrier. If your package is lost, please contact the carrier directly. However, we are happy to assist you in filing a claim with the carrier.
6. Billing and Shipping Address Matching
Important Notice: For security and fraud prevention, the billing address and shipping address must match. If the billing address provided does not match the one on file with your payment method, your order will be canceled.
This policy helps us protect both our customers and our business from unauthorized transactions and fraud. Please ensure that the billing address entered during checkout is the same as the address associated with your payment method. If you have any questions or issues regarding this, please contact our customer service team for assistance.
In-Store Pickup
1. Available for Local Orders
If you are located near Soled Sneaker Boutique and would prefer to pick up your order in person, we offer In-Store Pickup at our physical location.
- Pickup Location:
- Ross Park Mall: 1000 Ross Park Mall Dr, Pittsburgh, PA 15237
- Summit Mall: 3265 W Market St, Fairlawn, OH 44333
- South Hills Village Mall: 301 S Hills Village, Pittsburgh, PA 15241
- Pickup Hours: Varies by location, See 'Locations' page on soledsneakerboutique.com for more information
2. ID Verification Required
To ensure the security of your order, you must present a valid ID that matches the name on the order at the time of pickup. If the ID does not match, we will not release the order. This policy helps us prevent fraud and ensures the right person receives the order.
- Accepted Forms of ID: Government-issued photo ID (e.g., Driver’s License, Passport).
Please make sure to bring your order confirmation and a valid ID when picking up your order. If someone else will be picking up your order on your behalf, they must bring written authorization along with their own valid ID.
Payment Information
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payments via PayPal.
- Apple Pay: Convenient payments through Apple Pay on supported devices.
- Google Pay: Quick payments via Google Pay.
2. Payment Requirements and Instructions
- Billing Information: During checkout, you must provide accurate billing information, including the billing address associated with your payment method.
- Payment Authorization: We reserve the right to verify your payment information before processing your order. If there are any issues with payment or address verification, we will contact you to resolve the matter.
- Taxes: Sales tax will be applied based on your shipping address and the applicable tax rates for your location. The tax amount will be displayed at checkout before you complete your purchase.
3. Payment Security
All payments are securely processed through an encrypted payment gateway, ensuring your information remains protected.
Contact Information
If you have any questions or concerns regarding shipping, payments, or returns, feel free to reach out to our customer service team:
Soled Sneaker Boutique
Email: web@soledsneakerboutique.com
